Customer Service Officer

FULL-TIME CUSTOMER SERVICE OFFICER (Accommodation –Sealand Villa)

RoleOverview

As a CustomerService Officer, you will support the daily operations of Sealand Villa,ensuring a smooth and pleasant experience for members and guests. This rolecombines front-line customer service, reservations handling, cashiering, andoperational coordination to maintain high service standards within theaccommodation facilities.

KeyResponsibilities

1.Reservations & Front Desk Operations

• Manage daily villa reservations, including bookings, amendments, and cancellations
• Handle online, telephone, and walk-in enquiries related to villa accommodation and reservations
• Ensure smooth check-in and check-out processes for guests and members
• Issue quotations for corporate accommodation bookings
• Monitor vehicle movement and registration within the villa premises

2. CustomerService & Guest Relations

• Provide guests with relevant information, including house rules, regulations, and emergency contact details during their stay
• Attend to members’ and guests’ enquiries professionally and promptly
• Handle feedback, complaints, and service recovery actions effectively to ensure guest satisfaction
• Follow up on incidents and update Management on corrective or follow-up actions taken

3.Cashiering & Administrative Duties

• Collect payments for villa rentals and facility usage
• Verify and reconcile online payments against confirmed bookings
• Prepare End-of-Shift and End-of-Day reports, including transaction postings and documentation
• Raise billing requests and maintain proper transaction records
• Follow up on lost and found items within the villas and clubhouse premises

4.Operational Support

• Support day-to-day accommodation operations to ensure smooth service delivery
• Perform Duty Manager responsibilities when assigned
• Carry out any other duties assigned by Management from time to time

Requirements

• Minimum GCE ‘N’ Level with at least 1 year of relevant customer service or hospitality experience
• Customer-service oriented with a pleasant and professional personality
• Good interpersonal and communication skills
• Possess integrity, responsibility, and the ability to handle guests professionally
• Comfortable working shifts, weekends, and public holidays
• Prior experience in hospitality, front office, accommodation, or clubhouse operations will be an added advantage

Additional Information

· 5-day work week (Mon to Sun)

· Working Hours: 9.00am to 6.15pm

· Monthly laundry allowance provided

IfCSOs take up rostered Duty Manager (DM) duties (advance notice will be given),

· * AM DM –they will work from 8.00am – 6.15pm (1 hr OT from 8.00am to 9.00am)

· * PM DM –they will work from 9.00am – 8.00pm (1hr 45mins OT from 6.15pm to 8.00pm)

To Apply

For a confidential discussion or to apply, please send your updated resumeto ***email_hidden***

We regret to inform that only shortlisted candidate will benotify.

EA License No : 18C9228 REG No : R1331591 Koh Hwee EngAlice (Xu Huiying)