Service Centre Associate - Insurance

Job Responsibilities:

• Attend to walk-in enquiries and requests from policyholders and FAs on policy-related matters for both Life and General Insurance within stipulated service timelines.
• Ensure prompt follow-up and resolution of unresolved counter enquiries within the required turnaround time.
• Assess and manage appeals, feedback, and minor complaints from policyholders, Financial Representatives, and business partners professionally and effectively.
• Deliver a positive and high-quality customer service experience across all customer touchpoints.
• Handle customer feedback and complaints with proper resolution and closure within operational service standards.
• Support the smooth functioning of various customer service channels, including assisting the Digital Communications and Call Centre teams when required.
• Be prepared for rotation across different Service Centres based on operational needs.
• Participate in projects and undertake additional responsibilities or ad-hoc duties as assigned.

Requirements:

• Min. Tertiary education & above, with prior working experience in a frontline environment.
• Candidate who possess insurance certifications will be an advantage.
• Good interpersonal and communication skills
• Available to start work within short notice

Interested applicants are welcome to email detailed resume to: ***email_hidden***

EA Licence: 99C4599

EA Personnel Reg: R1104662

EA Name: Celine Tan Si Ling

We regret to inform that only shortlisted applicants will be notified.