Business Analyst (Microsoft Dynamics)

Business Analyst (Microsoft Dynamics 365)

Responsibilities

• Oversee day-to-day BAU operations of the CFMS, ensuring high availability, performance, and reliability
• Act as the primary point of contact for business users on CRM-related issues, service requests, and enhancements
• Manage and prioritise incidents, service requests, and change requests in accordance with service level agreements (SLAs)
• Perform root cause analysis and drive resolution of system issues
• Knowledge of CRM configurations (e.g., workflows, business rules, forms, dashboards) within Microsoft Dynamics 365
• Oversee system configuration, release management, and change control for Microsoft Dynamics 365
• Ensure data quality, integrity, and proper usage across the system
• Recommend continuous improvements
• Enforce governance and compliance with relevant policies
• Ensure adherence to data protection requirements under the Personal Data Protection Act
• Support enhancements and releases, including requirement analysis, testing, and deployment coordination
• Maintain system documentation, SOPs, and knowledge base articles
• Drive data quality, reporting, and analytics to support policy-making and operational insights
• Strong analytical, troubleshooting, and stakeholder management skills is preferred
• Ability to manage vendors and support service delivery in an SLA-driven environment is preferred
• Proficiency with requirements management tools (e.g., JIRA, Confluence).

Requirements

• Degree in Information Systems, Computer Science, or a related field.
• Knowledge of CRM configurations (e.g., workflows, business rules, forms, dashboards) within Microsoft Dynamics 365
• Proficiency with requirements management tools (e.g., JIRA, Confluence).

Interested applicants can also email CV at ***email_hidden*** (for faster processing, please state the exact job / position title applied “Business Analyst (Microsoft Dynamics 365)"

Only shortlisted candidates will be notified.

EA License Number: 10C3636

EA Personnel Name: Jagveer Singh Arora

EA Personnel Registration Number: R22109615

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