Chief of Staff | Digital Banking / Fintech Scale - up

Chief of Staff | Digital Banking / Fintech Scale-up (Singapore)

• Location: Singapore, Central
• Reporting To: President
• Compensation: Up to SGD$320,000 Annual Base + Stock Options

Our client is a pioneering, licensed digital bank and Fintech scale-up that serves as the essential bridge between traditional financial rigor and the future of digital assets. Backed by elite institutional powerhouses, they are institutionalizing the next generation of finance for the global digital economy. With a high-performing team of 150+ professionals across regional markets, the company is entering its next phase of organizational growth and operational maturity.

Reporting directly to the President, you will lead the company’s global people strategy, organizational design, HR operations, and culture-building initiatives across a rapidly scaling business environment. Your mission is to successfully transition a high-velocity scale-up into a mature, high-performing global organization while fiercely protecting its entrepreneurial agility, execution speed, and ownership mindset.

The ideal candidate combines strategic leadership with strong execution discipline, and understands the realities of scaling teams within startup, fintech, crypto/Web3, or technology-driven environments.

Role Overview

Reporting directly to the President, you will support strategic planning, organizational coordination, operational execution, and leadership alignment across the company.

Your role will focus on improving organizational effectiveness, strengthening management execution, and ensuring key business initiatives are driven efficiently across departments.

You will operate as a central coordination point between leadership, business units, and operational functions — helping the organization scale effectively while maintaining agility, speed, accountability, and a strong ownership culture.

The ideal candidate combines strategic thinking with exceptional execution capability and is comfortable operating within startup, fintech, crypto/Web3, or fast-growing technology environments.

Key Focus Areas

Strategic Partnership & Leadership Support

• Executive Partnership: Partner closely with the President and senior leadership team on strategic initiatives, organizational priorities, and operational execution.
• Organizational Planning: Support long-term organizational planning, workforce alignment, and business scaling initiatives across the company.
• Leadership Coordination: Improve communication, alignment, and execution rhythm across leadership and cross-functional teams.
• Strategic Advisory: Act as a trusted advisor and sounding board to leadership on operational, organizational, and business matters.
• Business Prioritization: Help leadership teams prioritize initiatives, manage execution timelines, and improve decision-making visibility.

Organizational Development & Culture

• Ownership-Driven Culture: Build and strengthen a high-performance, accountability-driven, and ownership-oriented company culture.
• Leadership Development: Develop leadership capability frameworks and succession pipelines across key business functions.
• Employee Engagement & Retention: Lead employee engagement, retention, and organizational health initiatives during periods of rapid growth and transformation.
• Balancing Agility & Governance: Balance startup execution culture with increasing operational maturity, governance, and management sophistication.
• Cross-Functional Alignment: Strengthen internal communication, management alignment, and cross-functional collaboration across the organization.

Operational Execution & Business Infrastructure

• HR Infrastructure Development: Build and gradually mature the company’s HR capabilities, processes, and governance standards aligned with business growth and operational complexity.
• SOP & Operational Discipline: Support the implementation of scalable SOPs, reporting structures, and operational management processes.
• Cross-Functional Project Coordination: Drive coordination across multiple business units to ensure key initiatives are delivered effectively.
• Business Operations Support: Partner with operational, commercial, product, technology, and support teams on company-wide priorities.
• Organizational Visibility: Improve reporting visibility, accountability tracking, and execution follow-through across teams.

Transformation, PMO & Execution Excellence:

• Organizational Transformation: Lead enterprise-level organizational and transformation initiatives with strong execution discipline and operational rigor.
• Cross-Functional Project Leadership: Drive cross-functional strategic projects aligned with business growth and operational scalability.
• PMO & Operational Excellence: PMO, transformation office, or operational restructuring experience is highly advantageous.
• Execution Discipline: Ensure strong follow-through, attention to detail, accountability, and execution quality across organizational initiatives.
• Management Rhythm & Structure: Introduce scalable management rhythms, reporting structures, and operational planning processes where necessary.

Who You Are

Experience

• Progressive HR Leadership: 10+ years of progressive HR leadership experience, ideally combining structured multinational environments with high-growth technology, fintech, or Web3 scale-ups.
• Scaling Organizations: Proven success scaling organizations through multiple growth phases, including rapid international expansion and organizational restructuring.
• Building from Ground Up: Strong experience building HR infrastructure, leadership teams, and organizational frameworks from the ground up.
• Founder & Executive Partnership: Prior experience partnering closely with founders, CEOs, Presidents, or entrepreneurial executive teams.
• High-Performance Environments: Experience operating within fast-paced, high-accountability, and performance-oriented cultures.

Core Competencies & Leadership Style

• Strategic Yet Hands-on: Ability to define a global vision at the board level, but equally energized by rolling up your sleeves to build processes from scratch.
• Navigating Ambiguity: Highly resilient, adaptable, and comfortable driving clarity within fast-evolving regulatory and market landscapes.
• Commercial Mindset: You view HR through the lens of business growth, revenue enablement, and operational efficiency, rather than just administrative compliance.

Expertise

• Deep understanding of organizational design, talent strategy, and performance management
• Strong project management and operational execution capability
• Excellent organizational skills and strong attention to detail
• Commercially aware with strong problem-solving mindset

Language

• Strong bilingual communication skills in English and Mandarin, with the ability to bridge communication gaps across regional offices, leadership teams, and Mandarin-speaking stakeholders.

Why Join This Firm?

• Strategic Impact: Play a key role in shaping the organizational foundation of a next-generation financial platform operating at the forefront of fintech and digital assets.
• High-Growth Environment: Join a fast-scaling business with strong momentum, ambitious leadership, and significant global expansion plans.
• Executive Visibility: Work directly with the President and senior leadership team on high-impact strategic initiatives.
• Build & Scale: Opportunity to architect and scale a modern HR organization within a dynamic and entrepreneurial environment.
• Long-Term Upside: Competitive compensation package with potential stock option/equity participation aligned with company growth trajectory.

Interested applicants, you may send your CV to ***email_hidden***

We will be in touch with the shortlisted candidate for an interview within 5 working days.

Artemis HR Pte Ltd

EA License: 23S1792