Product Support Specialist

The Opportunity

• Adecco is partnering our client, a famous tech MNC
• We are looking for a Product Support Specialist
• Candidates who are immediately available/ able to start work within short notice will be preferred

The Talent

• Experience: 1–3 years of experience in product support, hardware troubleshooting, or technical operations.
• Technical Skills: Proficiency in hardware inventory management and issue-tracking software (e.g., Jira, Zendesk).
• Analytical Mindset: Ability to identify patterns in data to spot recurring defects or hardware batch failures.
• Communication: Strong ability to bridge the gap between non-technical field operators and technical engineering teams.
• Adaptability: Comfortable working between a professional office environment and hardware workshop settings.

Job Description

• Issue Identification & Technical Triage

  • Serve as the first point of contact for internal stakeholders regarding hardware and product-related queries.
  • Investigate and validate user-reported issues, providing clear recommendations for next steps.
  • Escalate critical issues to the Product Operations and Tech teams based on severity, ensuring a smooth handoff for root cause diagnosis.

  Hardware & Workshop Management

  • Liaise with various stakeholders to coordinate hardware installation and pre-delivery inspections
  • Liaise directly with product workshops to resolve operational bottlenecks and hardware malfunctions.
  • Maintain a single hardware inventory source-of-truth, while coordinating replacements and repairs.
  • Conduct workshop training and audits, on hardware floating stock and installation process, to ensure ops continuity and compliance.
  • Log and track fault trends and recurring defects to maintain overall product health.

  Tech Testing & Vendor Support

  • Support User Acceptance Testing (UAT) for new product features and hardware rollouts to ensure high-quality launches.
  • Direct and track validated issues reported to internal tech teams and third-party hardware vendors.
  • Translate operational field insights into actionable feedback for the product roadmap.

Next Step

• Prepare your updated resume
• Send your resume to ***email_hidden***
• All shortlisted candidates will be contacted

Liu XinYang

EA Licence Number: 91C2918

Personnel Registration Number: R1988872