Customer Experience Support Specialist

The Opportunity

• Adecco is partnering our client, a famous Tech MNC
• We are looking for a Customer Experience Support Specialist
• Work arrangement - 5 days work week
• Work location - Tampines
• The role will start out as a contract
• Candidates who are immediately available/ able to start work within short notice will be preferred

The Talent

• 1 year of experience in customer-facing support roles, ideally within service or mobility industries.
• Excellent communication skills, including the ability to handle high-pressure or unclear situations professionally.
• Strong command of written and spoken English, with the ability to explain technical topics in simple terms.
• Experience using customer support platforms such as D365, Slack, Jira, or Zendesk.
• Strong technical aptitude and adaptability in fast-paced, evolving environments.
• Comfortable working on weekend (5 days work week)
• Plus point - Prior experience assisting passengers in sectors such as public transport, aviation, hospitality, or ride-hailing.

Job Description

• Customer Support: Provide real-time assistance via hotline and ticketing systems; resolve routing or boarding issues and reassure passengers during unexpected scenarios.
• Incident Management: Act as first responder during carrides; handle safety-related incidents, execute emergency SOPs, and coordinate with internal teams and emergency services.
• Feedback & Experience: Capture Customer feedback, report usability issues, and suggest improvements to enhance service quality.
• Onboarding & Education: Guide first-time Customer on safety features and app usage; maintain FAQs and conduct onboarding sessions for diverse passenger groups.

Next Step

• Prepare your updated resume
• Send your resume to ***email_hidden***
• All shortlisted candidates will be contacted

Liu XinYang

EA Licence Number: 91C2918

Personnel Registration Number: R1988872