Warehouse Quality & Process Improvement Manager

Company: SF Express Singapore

Work Location: Changi South, Singapore (with regular visits to warehouse facilities)

Employment Type: Full-Time, Permanent

Department: Warehousing & Distribution Solutions

Job Overview

We are seeking a Warehouse Quality & Process Improvement Manager to strengthen warehouse operational standards, quality management and continuous improvement initiatives across our warehousing operations in Singapore.

The successful candidate will be responsible for developing and implementing standardised warehouse processes, monitoring operational performance, identifying improvement opportunities and driving corrective actions.

This role requires close collaboration with local warehouse operations teams, cross-functional stakeholders and our China-based headquarters (HQ) to ensure alignment of operational standards, quality requirements and business improvement initiatives.

Key Responsibilities

1. Warehouse Standardisation & Process Management

• Develop, review and implement Standard Operating Procedures (SOPs) and Statements of Work (SOWs) covering inbound receiving, storage, picking, packing, outbound dispatch and other warehouse activities.

• Ensure consistent implementation of operational procedures and quality standards across warehouse facilities.

• Identify process gaps and drive standardisation and operational improvement initiatives.

• Coordinate with HQ on warehouse operating standards, process requirements and implementation plans.

2. Quality Management & Continuous Improvement

• Establish and maintain warehouse quality monitoring, inspection and operational audit processes.

• Conduct regular quality assessments, identify operational non-conformities and follow up on corrective and preventive actions.

• Investigate operational incidents, service failures and recurring quality issues through root cause analysis.

• Develop and implement improvement plans to enhance operational accuracy, service quality and efficiency.

• Monitor the effectiveness of corrective actions and promote sustainable improvements.

3. Operational Performance & Data Analysis

• Monitor and analyse warehouse performance indicators, including order accuracy, fulfilment turnaround time, productivity, operational costs and service quality.

• Prepare regular operational performance reports, quality assessments and improvement updates.

• Identify performance gaps and recommend data-driven solutions.

• Consolidate operational information and communicate key findings and improvement progress to local management and HQ.

4. Cross-Functional & HQ Coordination

• Work closely with warehouse operations, commercial, finance and other relevant departments to support operational requirements and business development.

• Liaise regularly with China-based HQ on operational standards, quality performance, process improvement and project implementation.

• Participate in cross-border meetings, coordinate action plans and follow up on agreed deliverables.

• Support operational assessments and implementation activities for new warehouse projects and customer requirements.

5. Training & Operational Capability Development

• Develop and deliver training on warehouse SOPs, quality standards and operational best practices.

• Guide warehouse teams on process compliance, quality awareness and operational improvement.

• Support the implementation of standardised training materials and operational guidelines.

• Participate in operational improvement projects and contribute to the development of warehouse management capabilities.

Essential Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Industrial Engineering or a related discipline. Candidates with relevant professional qualifications and substantial practical experience will also be considered.

• Minimum 3 years of relevant experience in warehouse operations, warehouse quality management, process improvement or related logistics functions.

• Good understanding of end-to-end warehouse operations, including inbound, inventory management, order fulfilment and outbound processes.

• Familiarity with Warehouse Management Systems (WMS), ERP systems and operational reporting tools.

• Strong analytical, problem-solving and process improvement capabilities.

• Ability to independently coordinate improvement initiatives, manage follow-up actions and work effectively with cross-functional stakeholders.

• Strong working proficiency in both English and Mandarin, including verbal and written communication, is required to coordinate with Singapore-based teams and China-based HQ.

• Ability to prepare and review operational reports, SOPs and improvement plans in both English and Mandarin.

• Good organisational skills, attention to detail and a proactive approach to problem-solving.

• Willingness to travel between warehouse facilities in Singapore based on operational requirements.

Preferred Qualifications

• Experience in third-party logistics (3PL), e-commerce fulfilment or cross-border warehousing operations.

• Experience in warehouse quality audits, SOP development, root cause analysis and continuous improvement projects.

• Familiarity with Lean, Six Sigma or other process improvement methodologies.

• Experience coordinating operational teams or leading cross-functional improvement projects.

• Experience working with regional or international stakeholders.

What We Offer

• Opportunities to contribute to warehouse quality management and operational improvement initiatives.

• Exposure to multiple warehouse operations and cross-functional projects.

• Professional development opportunities in warehouse operations and management.

• A collaborative working environment within an international logistics organisation.