Senior Client Solutions Manager

About the role

As a Senior Client Solutions Manager, you will own the smooth running of day-to-day operations for a client team and act as a trusted partner to Client Services. You will lead and coordinate a cross-functional team, set the operational rhythm for a high-profile APAC client, and shape how the team delivers. You will also coach and support junior experienced operations colleagues.

Reporting line

This role reports directly to the Senior Business Operations Director and works closely with the Client Services Lead.

Best things about the job

• Work in a dynamic, fast-changing media industry. You'll combine business thinking with broader client and account management.
• Influence leaders across multiple verticals. You'll improve ways of working and have a visible impact on a high-profile APAC client.
• Be part of a fun, challenging environment where individual aspirations can be fulfilled.
• Grow your leadership footprint by mentoring others and shaping best practice beyond a single client team.

What you'll do

Leading the delivery of work

• Translate scopes of work into robust project plans that meet client expectations on time and on budget. Take ownership of delivery risk and drive solutions.
• Keep project plans current in our project management tool, and make sure the cross-functional team shares and understands them.
• Partner with Resource Management and attend regular resource allocation meetings. Make sure the right people are in place, and resolve resource challenges early.
• Lead the cross-functional team day to day. This includes running daily huddles to maintain context and coordinating actions to overcome challenges and meet deadlines.
• Give the Operations Director and Client Services regular status updates, and escalate with clear recommendations when needed.
• Sharing status updates and gathering context.
• Holding teams accountable for their deliverables and inputs.
• Setting up and facilitating meetings, including those with senior client stakeholders.
• Documenting and sharing meeting minutes and actions.
• Anticipate issues before they arise. Work with the Operations Director and Client Services to put mitigation plans in place.
• Make sure the team understands the client's service level agreements, and help them manage work against those SLAs.
• Model effective collaboration and communication, and advocate for it across the cross-functional team.

Driving operational effectiveness

• Partner with the Operations Director to run team wash-ups, and lead the implementation of the agreed improvements.
• Educate team members on the end-to-end Essence Campaign Delivery Process and point them to the relevant Quality Standards.
• Track adherence to Process and Quality Standards. Encourage their use, and remove barriers to adoption.
• Proactively bring forward operational recommendations to improve how we work, and lead their implementation within the team.
• Contribute to the wider operations community by sharing best practice, templates and learnings across teams.

Leadership and development

• Mentor and coach Operations Managers and Associates, and support their development.
• Act as a point of escalation and guidance for peers on complex or ambiguous delivery situations.
• Help onboard new team members to the client, ways of working and tools.

Key requirements

• 7–9 years of relevant professional experience, ideally in a media agency and/or management consulting firm. This should include experience leading delivery for large or complex clients.
• Proven track record of managing client relationships and working with multiple stakeholders across functions and seniority levels. Experience with senior and regional (APAC or multi-market) stakeholders is a plus.
• Experience in Agile project environments, including leading sprint planning, stand-ups, retrospectives and other Scrum ceremonies.
• Strong grounding in project management methodologies, and a record of delivering complex, cross-functional projects.
• Experience coaching or mentoring colleagues, or leading people informally.
• Natural curiosity about business operations. You identify opportunities and recommend improvements that raise business effectiveness.
• Strong analytical and data-driven problem-solving skills, including root-cause analysis.
• Sound judgement and the ability to resolve issues efficiently in a fast-paced environment.
• Excellent organisational skills and attention to detail. You bring structure and clarity to ambiguous situations.
• Strong written and verbal communication skills.
• Exceptional stakeholder management and relationship-building skills. You can influence and collaborate at all levels, including with senior leadership.
• A proactive, adaptable mindset. You can manage multiple priorities and stay composed under pressure.
• A positive attitude, high energy, and a collaborative approach to teamwork.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

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While we appreciate all applications received, only those candidates selected for an interview will be contacted.