KYC Analyst, Client Servicing and Onboarding

Job purpose

The role is responsible for managing the end-to-end client onboarding and KYC process for institutional and distribution clients. Based in Singapore, the role serves as a regional point of contact for KYC and AML matters across Singapore, Hong Kong, Malaysia, Thailand, South Korea, China, and Taiwan, ensuring the timely completion of onboarding, periodic reviews, and client data maintenance in accordance with internal standards and local regulatory requirements.

Job description

• KYC Onboarding and Due Diligence: Manage the end-to-end onboarding of institutional and distribution clients in line with KYC/AML procedures and internal policies. Review client profiles, identify documentation requirements, collect and assess supporting documents, and ensure files are complete and ready for validation.
• Validation and Follow-up: Coordinate KYC validation with Compliance and other control functions. Manage follow-up actions, including queries, remediation requests, and escalations, to ensure timely completion of onboarding.
• Periodic Review and File Maintenance: Maintain and update KYC records through periodic reviews, event-driven updates, and remediation exercises. Ensure client documentation remains accurate, compliant, and properly recorded in internal systems.
• Client Categorization and Eligibility: Support the completion and monitoring of client categorization, suitability, and eligibility documentation. Liaise with commercial teams to ensure requirements are clearly understood and completed within expected timelines.
• Client Data Governance: Ensure the accurate and timely capture of client and KYC data in internal systems. Contribute to the quality, consistency, and integrity of client data throughout the onboarding lifecycle.
• Account Opening Support: Coordinate account opening requests related to client onboarding, where applicable, with internal teams and external counterparties. Monitor progress and ensure effective follow-up.
• Stakeholder Coordination: Maintain effective communication with Global CSO Business Line and with Sales, Compliance, Legal, Operations, and other relevant stakeholders, as well as external parties where required, on onboarding status and documentation matters.
• Projects and Continuous Improvement: Contribute to projects related to onboarding, regulatory change, process enhancement, and data governance. Support ongoing improvements to procedures, controls, and team documentation.

Profile

• Experience: At least 3 years of relevant experience in asset management, wealth management or financial services, ideally in Client Servicing, KYC/AML, Compliance or a related support/control function
• Experience in the onboarding and maintenance of institutional and/or distribution client files
• Good understanding of client categorization, eligibility documentation, and onboarding governance requirements
• Exposure to regional KYC requirements across Asian markets, particularly Singapore, Hong Kong, Malaysia, Thailand, South Korea, China, and Taiwan, would be an advantage
• Good knowledge of the Singapore financial services market, the local and regional asset and wealth management environment would be an advantage.
• Familiarity with KYC tools, client data systems, and workflow monitoring processes
• Strong coordination skills, with the ability to manage multiple stakeholders across functions and jurisdictions
• Strong attention to detail, analytical capability, and control mindset
• Well-organized, able to manage priorities effectively, and work within tight deadlines
• Proactive, reliable, adaptable, and team-oriented
• Strong written and verbal communication skills
• Proactive mindset in fostering innovations, efficiency gains, and AI support
• Good knowledge of Microsoft Office, particularly Excel & PowerPoint
• Languages: English required; Mandarin and French would be an advantage