Administrative Associate | Telecommunications - #HJZ

Job Responsibilities

• Build good working relationships with end users and internal stakeholders to ensure a positive customer experience.

• Attend to daily user enquiries on handset pricing, billing and mobile device usage.

• Identify users’ issues and recommend suitable solutions, following up on resolutions where necessary.

• Manage customer emails, portal updates and system tickets, including creating, updating and closing tickets.

• Maintain accurate ticket records and update relevant information in Excel.

• Monitor onsite mobile handset inventory and coordinate handset-related matters.

• Prepare monthly sales reports and PowerPoint presentations on weekly activities.

• Liaise with the Indoor Sales Support, 4C and Customer Service Operations to support sales activities.

• Assist with network-related issues and antenna installation coordination at customer sites when required.

• Prepare invoices and upload purchase orders (POs) via Taulia for payment processing.

• Update end-user contact details on the company's internal social platform, Yammer.

Requirements

• Minimum Diploma in Business Administration, Sales, Marketing or a related field.

• Proficient in Microsoft Excel, especially Pivot Tables and VLOOKUP.

• Organised, meticulous and able to manage multiple tasks.

• Good interpersonal skills and ability to work with different stakeholders.

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Jenny Ng Zhern Ing

Outsourcing Team

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.