IT Service Desk Engineer | Microsoft 365 & Entra ID

Responsibilities

• Provide Level 1 /2 technical support to users via phone, email, remote, and onsite support.
• Troubleshoot hardware, software, network, and application issues.
• Manage user accounts, access permissions, and security groups in Microsoft Entra ID (Azure AD).
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Handle password resets, account provisioning, and access management.
• Perform device setup, deployment, and troubleshooting for laptops and desktops.
• Manage incidents and service requests through ticketing systems while meeting SLA requirements.
• Escalate complex issues to relevant support teams when necessary.
• Maintain IT documentation and knowledge base articles.

Requirements

• Minimum 2 years of IT Service Desk / Helpdesk support experience.
• Hands-on experience with Microsoft Entra ID (Azure AD) administration.
• Good knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking.
• Experience in user provisioning, access control, and identity management.
• Strong troubleshooting and communication skills.
• Customer-focused with the ability to work in a fast-paced environment.
• Willing to perform standby