Customer Service Associate (Frontline)

Job Details

• Permanent position

• Location: East

• 6-day work week (rotating shifts, 44 hours per week)

Job Responsibilities

• Attend to customers' and tenants' enquiries, feedback and complaints across various channels, including face-to-face, email, social media and online platforms.

• Engage customers on the ground to understand their needs and enhance the overall customer experience.

• Follow up on customer feedback and complaints, working with relevant stakeholders to ensure timely resolution.

• Monitor and analyse customer feedback and recurring issues, providing insights for service improvements.

• Support mall events, promotional campaigns, activations, redemption programmes and community engagement activities.

• Promote mall programmes, digital services and mobile applications, assisting customers with basic enquiries where needed.

• Maintain proper records of customer interactions, reports, inventory and operational documentation.

• Ensure compliance with operational procedures and service standards.

• Leverage digital tools, CRM systems and AI-enabled platforms to enhance service delivery and productivity.

• Perform other duties as assigned by the manager.

• Minimum GCE 'O' Level, NITEC, Higher NITEC, Diploma or equivalent.

• 1–2 years of relevant experience in customer service, hospitality, guest relations, events or other customer-facing roles.

Interested Applicants, please click Apply Now

Chow Zi Qing

R2199258

RevUp Proservices Pte Ltd

EA.24C2366