Import Customer Service Executive (Airfreight, General Import, CargoWise)

• Handle end-to-end airfreight import shipments, including shipment arrivals, import documentation, customs clearance, delivery arrangements, billing and shipment closure.
• Liaise with customers, airlines, ground handling agents, trucking partners and internal departments to ensure timely shipment processing and delivery.
• Attend to customer enquiries, provide shipment status updates and resolve operational issues, including shipment delays and documentation discrepancies.
• Monitor shipment progress and ensure compliance with customs regulations, service standards and internal operating procedures.
• Maintain accurate shipment records and billing documentation while identifying opportunities to improve operational efficiency and customer service standards.

Requirements:

• Diploma in Logistics, Supply Chain Management, Business or equivalent.
• At least 2 years of experience in airfreight forwarding handling end-to-end import operations.
• Hands-on knowledge of import documentation, customs clearance, delivery coordination and shipment billing.
• Proficient in CargoWise with strong coordination, customer service and problem-solving skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to Sign in to view email

Please note that only shortlisted candidates will be notified.

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EA Licence: 19C9701

Registration: R1326740