Export Customer Service Executive (Airfreight, CargoWise)

• Manage end-to-end airfreight export shipments, including booking arrangements, export documentation, cargo coordination, customs clearance, billing and shipment closure.
• Coordinate with customers, airlines, ground handling agents, trucking partners and internal departments to ensure smooth shipment execution and timely departures.
• Handle customer enquiries, provide shipment updates and resolve operational issues, including booking changes, documentation discrepancies and shipment delays.
• Monitor shipment schedules and ensure compliance with customs regulations, service level agreements and internal operational procedures.
• Maintain accurate shipment records, billing documentation and operational reports while supporting continuous improvements in service delivery and operational efficiency.

Requirements:

• Diploma in Logistics, Supply Chain Management, Business or equivalent.
• At least 2 years of experience in airfreight forwarding, handling end-to-end export operations.
• Hands-on knowledge of export documentation, customs declarations, cargo coordination and shipment billing.
• Proficient in CargoWise with strong coordination, customer service and problem-solving skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to Sign in to view email

Please note that only shortlisted candidates will be notified.

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EA Licence: 19C9701

Registration: R1326740