Import Customer Service Executive (Airfreight, Advanced Technology, CargoWise)

• Manage end-to-end airfreight import shipments for advanced technology accounts, covering shipment arrivals, documentation, customs clearance, delivery coordination, billing and shipment closure.
• Coordinate closely with customers, airlines, ground handling agents, trucking partners and internal stakeholders to ensure timely and accurate handling of specialised cargo.
• Monitor shipment movements and provide proactive updates to customers, ensuring service requirements and delivery schedules are met.
• Handle shipment discrepancies, operational delays, customs-related matters and other service issues, ensuring timely resolution and customer satisfaction.
• Maintain accurate shipment documentation, billing records and operational reports while ensuring compliance with company procedures and regulatory requirements.

Requirements:

• Diploma in Logistics, Supply Chain Management, Business or equivalent.
• At least 2 years of experience in airfreight forwarding handling end-to-end import shipments of advanced technology, electronics, semiconductor or other specialised cargo shipments.
• Hands-on knowledge of import documentation, customs clearance, shipment coordination and billing.
• Proficient in CargoWise with strong coordination, customer service and problem-solving skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to Sign in to view email

Please note that only shortlisted candidates will be notified.

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EA Licence: 19C9701

Registration: R1326740