Retail Manager (Home & Lifestyle / Menswear)

[Job ID: 1708018]

Responsibilities

• Manage daily retail operations and execute business plans to achieve sales, profit, and stock targets.
• Lead, coach, and motivate sales staff and promoters to deliver excellent customer service and operational excellence.
• Conduct on-the-job training on sales techniques, product knowledge, customer service standards, and POS systems.
• Oversee staff performance management, annual appraisals, workforce planning, and roster scheduling.
• Resolve customer enquiries and complaints promptly while building strong customer relationships and maintaining customer databases.
• Approve merchandise returns, exchanges, and credit vouchers in accordance with company procedures.
• Monitor stock levels, manage inventory control activities, and support stocktake exercises and shortage control audits.
• Plan and manage merchandise sourcing, procurement, assortment, and delivery schedules to maximize sales opportunities.
• Analyze market trends, customer preferences, competitor activities, and sales performance to recommend merchandising strategies.
• Support vendor management activities, including negotiations, business reviews, and supplier coordination.
• Execute promotional campaigns, merchandising plans, visual displays, and in-store marketing initiatives.
• Collaborate with internal teams to enhance online store performance and support digital marketing initiatives.
• Prepare and analyze sales, profit, and inventory reports and recommend improvement actions.
• Ensure compliance with workplace safety, security, food safety, and operational procedures.

Requirements

• Experience leading retail teams of approximately 10 employees.
• Proven experience in retail operations, merchandising, inventory management, and sales performance management.
• Experience in staff training, performance evaluation, and workforce planning.
• Strong negotiation skills with vendors, suppliers, and external stakeholders.
• Experience conducting market analysis, sales forecasting, and merchandise planning.
• Familiarity with inventory control, stocktake processes, and retail reporting.

To Apply, please kindly email your updated resume to [email protected]

We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Yip Yan Wen, Esther

EA Personnel Reg. no.: R25152371

EA License no.: 07C5771

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