-NEW- Sales Surveillance Specialist (Financial Services)

· Administer the MAS Balanced Scorecard (BSC) and conduct risk frameworks, ensuring compliance with regulatory requirements and internal sales advisory standards.

· Conduct pre- and post-transaction sales quality reviews, including sales documentation checks, client surveys and BSC validation.

· Review mystery shopping findings, assess infractions based on materiality and conduct trend analysis to recommend improvement measures.

· Assess policy replacement appeals from agency representatives and recommend appropriate outcomes in a fair, consistent and timely manner.

· Review customer call-backs conducted by agency leaders and recommend corrective actions for any identified gaps.

· Monitor sales representatives’ completion of required coaching, training and joint fieldwork activities.

· Collaborate with internal stakeholders, including Learning & Development, to strengthen sales advisory practices and improve business quality.

· Support agency engagement, address queries, drive quality improvement initiatives and undertake ad-hoc reviews or projects as required.

· Adhoc tasks and projects as assigned

· Minimum Degree in a related discipline

· Minimum 3 years of relevant experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to Sign in to view email

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117