Officer, Supply Chain Management (Export & Shipping Documentation)

Key Job Purpose

Management of end-to-end customer orders, including close collaboration with internal & external stakeholders, to ensure timely and accurate order fulfillment and drive customer satisfaction.

Summary of Functional Duties & Responsibilities

• Primary contact for customer orders, inquiries, updates and complaints for assigned accounts.
• Support customers on shipping and trade documentation, including COO, Invoice, Packing List, Form D, AJCEP and Cost Statements.
• Monitor customer satisfaction KPI and survey activities.
• Coordinate with Shared Services Centre (SSC) on order processing, shipping arrangements and Proforma Invoice generation.
• Process orders with Letter of Credit (L/C).
• Arrange shipments with forwarders and coordinate delivery requirements with warehouse.
• Support urgent order and shipment processing.
• Monitor and report backlog orders.
• Ensure timely order recognition and delivery date updates.
• Develop and maintain SOPs in compliance with SOX and regulatory requirements.
• Drive continuous process improvement initiatives.
• Provide backup support to the team and perform other duties as assigned.

Job Specifications

• Diploma in Supply Chain, Logistics, Business Administration or related disciplines.
• 2 years of experience in supply chain, order processing, shipping coordination or export documentation.
• Proficient in MS Excel and SAP/ERP systems.
• Experience in shipping, export and L/C documentation.
• Detail-oriented with strong accuracy in order processing.
• Good understanding of end-to-end supply chain operations.
• Able to multitask and work independently.
• Strong ownership, communication and stakeholder management skills.
• Proactive, customer-focused and a team player.