Application & Programme Support Officer (City Hall, 3 Months)

Key Responsibilities

Application Processing & Evaluation

• Review and assess applications for completeness and compliance with eligibility criteria
• Coordinate with internal teams to clarify application details and request more information when needed
• Keep accurate records of application statuses, decisions and supporting documents

Administrative & Process Support

• Manage the application workflow, including data entry, tracking and document management
• Help prepare reports, summaries and analyses of application trends and outcomes
• Support improvements that streamline the review process

Stakeholder Communication & Engagement

• Answer applicant enquiries on submission requirements and timelines
• Build relationships with arts and heritage organisations, community groups and event organisers
• Give one-on-one consultations to help applicants understand the scheme’s guidelines
• Review draft applications and give constructive feedback
• Help coordinate briefing sessions and workshops for stakeholders
• Develop applicant resources such as guides, FAQs and best-practice examples

Evaluation, Feedback & Process Improvement

• Analyse trends in rejected applications to find common challenges
• Recommend refinements to eligibility criteria, guidelines and communications
• Work with internal teams to improve tools and the applicant journey

Requirements

• Bachelor’s degree in Community Engagement, Arts Management, Communications or a related field
• At least 3 years of experience in community engagement, partnership management, outreach or programme coordination
• Strong organisational skills and the ability to manage multiple stakeholders and logistics
• Excellent communication and interpersonal skills, with confidence engaging diverse audiences
• Strong attention to detail
• Proficiency in Microsoft Office and familiarity with digital engagement tools
• Experience working with community organisations, public engagement initiatives, or planning and running community events is an advantage

Location: City Hall

Duration: 3 Months (extendable)

Salary: $3700-$4200/Month

EA License No.: 96C4864

Reg. No.: R22110485 (Shanice Lim Xin Ni)