Shop Manager

Our company is seeking an enthusiastic Store Manager to work in our food store.

Key Responsibilities

• Daily Shop Operations: Supervise day-to-day retail activities, monitor custom cake order schedules, and handle logistics for festive or large-scale orders.
• Team Leadership: Hire, train, schedule, and motivate front-of-house staff and part-timers. Enforce clear operational procedures and service workflows.
• Visual Merchandising & Quality Control: Ensure the display case is consistently filled with fresh cakes, pastries, and snacks. Verify that product presentations match the brand's aesthetic standards.
• Customer Experience: Manage customer inquiries, walk-in consultations, and resolutions for order discrepancies or complaints.
• Financial Control: Achieve revenue targets, monitor labor costs, track inventory levels, and implement wastage reduction strategies. Handle daily cash reconciliation and secure payment collection.
• Compliance & Food Safety: Maintain strict sanitation standards across seating and preparation areas in compliance with food safety authorities (e.g., SFA regulations)

Requirements: Able to work with minimum supervision. 44 hours, one rest day per week on rotating basis Able to work on Saturday and/or Sunday & Public Holiday Able to starts immediately or within short notice is an advantage Salary commensurate with experience Benefits: Uniform Annual Leave

Job Type: Full-time

Benefits:

• Flexible schedule

Work Location: In person