Veterinary Clinic Receptionist / Customer Service Officer

WE ARE HIRING

Veterinary Clinic Receptionist / Customer Service Officer

OmniVet Pte. Ltd. | 31 Jalan Mas Puteh, Singapore 128633 | Nearest area: Clementi West

Be the first friendly face pet owners see. We are hiring across multiple shifts, both part-time and full-time. Must love and be comfortable handling pets.

Position. Hours. Type. Salary. Night incentive

1 8am – 1pm. Part-time. $8 – $12 / hour. NA.

2. 1pm – 7pm. Part-time. $8 – $12 / hour. NA.

3. 5pm – 11pm. Part-time. $10 – $14 / hour. NA.

4. 7pm – 11pm. Part-time. $10 – $14 / hour. NA.

5. 8am – 6pm. Full-time. $1,800 – $2,500 / month. NA.

6. 1pm – 11pm. Full-time. $1,800 – $2,500 / month. + $200 / month

7. 11pm – 8am. Full-time. $1,800 – $2,500 / month. + $500 / month

Positions 1 – 4 are part-time. Positions 5 – 7 are full-time. Exact pay depends on experience.

Front desk and client care

• Greet clients and their pets warmly and calmly.

• Register new clients and keep patient records accurate and up to date.

• Check pets in and out, and explain the next steps to owners.

• Comfort anxious owners and pets, and handle upset clients with empathy.

Appointments and communication

• Answer phone calls, WhatsApp messages and emails promptly.

• Book, reschedule and confirm appointments.

• Manage walk-ins and urgent cases, and alert the vet team right away.

• Send vaccination and follow-up reminders to clients.

Billing and payments

• Prepare invoices and process payments (cash, card, PayNow).

• Explain charges and treatment estimates clearly to clients.

• Complete end-of-shift cash-up and daily reconciliation.

Pharmacy and retail

• Sell pet food, supplements and retail products.

• Check stock levels, restock shelves and report low inventory.

• Prepare and hand over medication as instructed by the vet team.

Clinic operations

• Keep the reception, waiting area, treatment rooms and consult rooms clean and tidy.

• Assist with handling calm pets when needed.

• Coordinate with vets and nurses so patients flow smoothly.

• Write clear handover notes between shifts.

• Follow clinic SOPs, hygiene and safety protocols.

Night shift (Position 7)

• Receive and triage after-hours calls and walk-ins.

• Monitor the front area and keep the clinic secure overnight.

• Prepare the morning handover and set up the front desk before opening.

• Genuine love for animals and comfortable handling pets.

• Good communication and customer service skills.

• Friendly, patient and calm under pressure.

• Basic computer skills. Clinic, vet or retail experience is a plus.

• Able to commit to the shift applied for, including weekends and public holidays.

Email your resume to The HR Manager, OmniVet at Sign in to view email.

Indicate your position number in your resume and in your email subject.