Assistant Manager, Customer Service & Marketing (Financial Industry)

· Managed customer interactions across digital and telephonic channels, delivering responsive and professional support while effectively resolving inquiries and escalated issues.

· Analyzed complex cases and maintained accurate documentation of customer engagements in compliance with operational standards and internal procedures.

· Coordinated day-to-day operational processes to support service excellence and achieve team performance objectives.

· Conducted market and merchant research to identify partnership opportunities and initiatives to enhance business growth and transaction activity.

· Partnered with merchants to plan and execute promotional campaigns and value-added initiatives to strengthen customer engagement.

· Served as the primary liaison between local teams and Tokyo headquarters, ensuring seamless communication and alignment across stakeholders.

· Translated business proposals, marketing materials, and technical documentation into Japanese to maintain messaging consistency and business accuracy.

· Facilitated effective internal and external communications by providing timely updates on services, initiatives, and operational changes.

· Adhoc tasks and projects as assigned

· Minimum Diploma in a related discipline

· Minimum 3year of relevant experience

· Proficiency in Japanese is a must (To liaise with Japanese-speaking stakeholders and clients)

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to ***email_hidden***

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117