Assistant Lead, Residential

=DREAMS (Singapore) Limited is a first-of-its-kind secular, co-ed weekday residential model that provides after-school academic and holistic support to promising and aspiring children from low-income households. She aims to empower them to dream of a future where they are not limited by family circumstances.

We are excited to welcome a dedicated and experienced individual to the role of Assistant Lead, Residential. In this crucial position, you will play a pivotal role in providing exceptional residential support services for our scholars. Your main objective will be to stay on campus, ensure scholars' well-being, safety, and a smooth transition into our residential facilities whilst upkeeping the campus to be vibrant. You will collaborate closely with scholars, their families, and other stakeholders to foster a positive and supportive living environment. In addition, you will attend to facilities-related needs, oversee manpower planning, staff coverage and deployment, and ensure hygiene, cleanliness, and maintenance matters within the residential spaces are addressed promptly and effectively to maintain a safe, conducive, and welcoming environment for all scholars.

Interested candidates may submit their resume to ***email_hidden***

KEY RESPONSIBILITIES

Scholar Routine Care and Support

• Ensure daily routines and rhythms (wake-up, meals, lights out) are consistently upheld by the Residential Support team.
• Monitor scholar well-being through informal check-ins and flag concerns to Scholar Wellbeing, Scholar Development Executives or the Director, Scholarship
• Role-model and uphold professionalism, empathy, and personal responsibility for scholars and residential staff.

Residential Environment & Operational Oversight

• Work closely with external vendors (e.g., security, maintenance) and the Operations Manager to ensure a safe, clean, and scholar-friendly living environment.
• Conduct regular walkthroughs of residential spaces to identify upkeep or safety issues and follow up with vendors to resolve them promptly.
• Oversee inventory and procurement needs for residential supplies to ensure timely replenishment.
• Coordinate manpower planning, duty rosters, and staff deployment to ensure adequate residential coverage across weekdays, weekends, and peak operational periods.
• Monitor and address hygiene, cleanliness, and maintenance issues within residential facilities, ensuring timely rectification and compliance with safety standards.
• Support the planning and implementation of residential operational processes, including room hygiene and safety checks, scholar check-ins/check-outs, and emergency response coordination to ensure smooth day-to-day operations.

Staff Supervision and Scheduling

• Support the recruitment, onboarding, coaching, and supervision of Residential Support and Care Staff and relief staff.
• Coordinate and manage shift rotations and duty schedules to ensure 24/7 coverage with minimal disruption.
• Provide feedback to the Director, Scholarship on staff performance, development needs, and morale.
• Foster a positive, collaborative, and scholar-centered team culture by supporting staff well-being, communication, and professional growth.
• Ensure Residential Support and Care Staff are aligned with organisational policies, safeguarding procedures, incident management protocols, and operational expectations through regular briefings and guidance.

Community Building & Events

• Plan and implement daily routines, bonding activities, and festive or cultural celebrations within the residential environment.
• Support residential programs that align with scholar development goals, such as resilience and self-management.

Safety, Crisis & Incident Management:

• Serve as a first responder for residential incidents (e.g., emotional distress, accidents, fire alarms).
• Maintain up-to-date knowledge and application of safeguarding, first aid, and fire safety procedures.
• Support documentation and follow-up of incidents, including debriefing relevant staff.
• Coordinate emergency preparedness efforts, including evacuation drills, crisis response exercises, and safety briefings for scholars and residential staff.
• Liaise with relevant internal and external stakeholders, including parents, emergency services, and school personnel, during critical incidents to ensure timely communication and coordinated support.

Coordination and Stakeholder Support

• Act as a key point of contact between Residential Support and Care Staff, Scholar Development Staff, Schools, and Families when needed.
• Assist in incidents, case discussions, particularly those requiring residential adjustments or behavioural follow-up.
• Uphold and reinforce the Scholar Handbook and support fair and constructive handling of scholar misdemeanours.

Administration and Reporting

• Maintain accurate records on scholar routines, facilities issues, incidents, and staff shift logs.
• Contribute to monthly residential updates and other internal reports as required.
• Support tracking of residential budgets and spending.

QUALIFICATIONS

• Diploma or Degree in youth work, education, social work, or a related field.
• 6-8 years of relevant experience, ideally in a school or residential youth setting.
• Experience in supervising frontline staff and coordinating daily operations is an advantage.
• Strong interpersonal skills; able to build trust and communicate effectively with youth, families, and staff from diverse backgrounds.
• Demonstrated ability to manage routines, conflict, and emergencies with calm and clarity.
• Strong organisational and multitasking skills.
• Willingness and ability to live on campus and work rotational morning and night shifts (including Sunday evenings).

Attributes We Value

• A heart for youth development and a belief in the potential of every scholar.
• Team-oriented, dependable, and a proactive problem-solver.
• Emotionally grounded and able to set respectful boundaries.
• Committed to building safe, inclusive, and supportive living environments.

Only shortlisted candidates will be notified.