Customer Service Executive

A leading travel retail organisation is seeking a Customer Experience Executive to deliver exceptional service and support customer engagement across both online and offline channels. This role plays an important part in ensuring a seamless and memorable customer journey while maintaining high service standards within a fast-paced retail environment.

Key Responsibilities

• Handle customer enquiries, feedback, complaints, and service recovery professionally across email, online platforms, and customer feedback channels.
• Deliver personalised customer support and recommendations to enhance customer satisfaction.
• Manage and support customer experiences across retail, online, social media, and delivery touchpoints.
• Collaborate with internal departments and stakeholders to resolve customer issues effectively.
• Analyse customer feedback and provide insights to improve service standards and customer experience.
• Support customer engagement initiatives and maintain strong customer relationships.
• Participate in training programmes to strengthen product knowledge and service excellence.

Key Requirements

• Diploma or Degree in Business or related discipline.
• Minimum 1 year of experience in customer service or customer experience related roles.
• Strong written and verbal communication skills.
• Customer-oriented with strong problem-solving abilities.
• Organised, resourceful, and able to thrive in a fast-paced environment.

Interested applicant, kindly submit full-detailed resume to ***email_hidden***

We thank all applicants for writing in. Only shortlisted candidates will be notified.