Clinical Trial Coordinator (Pharma MNC)

Summary

• Support Project Management teams in the management and successful delivery of assigned projects.

• Act as an advocate for both the company and clients.

• Manage client communication via email and, where required, other channels (e.g., teleconferences).

• Promote continuous improvement across all aspects of the role.

• Demonstrate professionalism and customer service excellence when working with internal and external stakeholders.

• Exercise independent judgment and analytical skills to fulfil the responsibilities of this position.

Specific Duties, Activities and Responsibilities:

• Under the direction of the Project Management team, coordinate projects from award stage to completion, ensuring accurate planning timelines are generated, monitored, and tracked to support successful delivery.

• Attend meetings, teleconferences, client visits, and audits, while preparing minutes and action items to support the Project Management team and ensure project requirements are fully documented.

• Receive, monitor, and manage client-supplied label text, randomizations, drug supplies, components, and materials, ensuring timely delivery to internal functions as required.

• Generate required documentation and liaise with depot teams for third-party depot setup.

• Manage inventory reporting and monitor client inventory in line with project requirements.

• Set up clients on internal systems as required and provide ongoing support, including user access and password management.

• Collect KPI data and provide reports to the Project Management team.

• Supply relevant project information and forecasts to support operational planning and client management.

• Coordinate project return phases, including generating, managing, and monitoring returns and destruction processes, ensuring invoicing is completed accurately.

• Assist with departmental training activities and maintain completion of training documentation.

• Investigate and propose solutions for disputed invoices, effectively managing invoice queries to ensure timely resolution and payment.

• Provide project-specific information to Project Managers and act as an onsite liaison for remote project teams when required, including supporting delegated responsibilities in the Project Manager’s absence.

• Become proficient with internal project management systems and perform project setup, tracking, and financial milestone updates under Project Manager guidance.

• Assist in the preparation and regular review of Standard Operating Procedures (SOPs) related to areas of responsibility.

Diploma in Science related studies

Interested applicants, please email your updated CV to ***email_hidden*** or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel: Lim Ruo Yi, Rachel (R23116144)

Company EA license No.: Recruit Express Pte Ltd (99C4599)