Global Product Support (GPS) Engineer

Key Responsibilities

1. Ensure legacy corrective actions and Lessons Learned are captured in New Products design intent. Contribute to the FMECA process.
2. Develop new procedures and Best Known Methods (BKMs) to service new products.
3. Participate in Engineering Design Reviews
4. Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
5. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
6. Drive resolution of key issues with Engineering. Own beta site test plans and reporting
7. Align with Global Technical Training (GTT) on overall training plans for new products, train the trainers.
8. Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Functional Knowledge

• Regarded as the technical expert in their particular field
• Demonstrates in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function

Business Expertise

• Anticipates business and regulatory issues; recommends product, process or service improvements

Leadership

• Leads projects with notable risk and complexity; develops the strategy for project execution

Problem Solving

• Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions

Impact

• Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines

Interpersonal Skills

• Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of view

Additional Information

Time Type

Full time

Employee Type

Assignee / Regular

Travel

Yes, 25% of the Time