Contract Customer Service Assistant #EST

Job Responsibilities:

• Handle customer enquiries through various channels, including phone calls, emails, live chats and face-to-face interactions.
• Attend to customer requests, feedback and complaints in a professional and timely manner.
• Provide guidance on products, services, account-related matters and general enquiries.
• Perform outbound follow-ups to obtain information and provide updates on outstanding requests.
• Liaise with internal departments to investigate and resolve customer issues.
• Escalate complex enquiries and complaints to the relevant teams or supervisors.
• Maintain accurate records of customer interactions and support other administrative duties as assigned.

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Please include your full working experience, education background, notice period, expected salary.

Selene (Skye) They Ee Teng

(Outsourcing Team)

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

Recruiter's ref code: #EST

We regret to inform that only suitable candidates will be shortlisted for an interview.