2683 - Customer Service Coordinator - Aftersales / Expo

THE SUPREME HR ADVISORY PTE. LTD.

Date: 1 week ago
City: Singapore, Singapore
Salary: SGD 2,500 - SGD 3,000 / mo
Contract type: Full time

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

  • Location: Changi South (Nearest MRT - Expo)
  • Salary: $2,500 - $3,000
  • Working days: Monday - Friday
  • Working hours: 9am – 6pm

Responsibilities

  • Investigate and manage customer complaints and quality incidents from receipt through to closure.
  • Input data into Root Cause Analysis (RCA) templates and manage the internal reject tagging process for warehouse-related errors.
  • Identify process inefficiencies, waste and potential quality risks, and conduct Gemba walks with the Operations team to drive continuous improvement.
  • Prepare weekly and monthly reports on customer complaints received.
  • Support compliance with ISO 9001, ISO 14001 and ISO 45001 requirements, as well as internal procedures.

Requirements

  • Minimum Diploma qualification.
  • 1–2 years of relevant working experience.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

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