Senior Manager (Healthcare Service Transformation / Operational Excellence)

Job Responsibilities:

• Lead and manage service and operations transformation initiatives within the healthcare setting
• Drive strategic planning and implementation of programmes to enhance service delivery and operational efficiency
• Support development and operationalisation of new and redeveloped healthcare facilities
• Oversee project timelines, milestones, and coordination across design, operations, manpower, IT, and facility setup
• Collaborate with internal and external stakeholders to support smooth implementation and change management
• Develop and monitor key performance indicators and operational workplans
• Drive process improvement, digital adoption, and workflow optimisation initiatives
• Support workforce transformation and capability development efforts
• Contribute to healthcare and community care initiatives focused on patient activation and self-care
• Prepare reports, presentations, and updates for management and stakeholders
• Lead and mentor project teams and workgroups
• Perform other duties and strategic projects as assigned

Requirements:

• Degree in any discipline
• Minimum 7 years of relevant experience in healthcare operations, transformation, project management, or process improvement
• Strong leadership, strategic planning, and stakeholder management skills
• Experience in service transformation or operational improvement initiatives preferred
• Good analytical, communication, and problem-solving abilities
• Able to manage multiple projects and stakeholders in a fast-paced environment

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Jenalyn Ooi Huai Sian (R1765551)

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