CLEANING SERVICES MANAGER

Staff Management & Training:

• Supervising and managing a team of cleaning staff.
• Allocating cleaning duties and creating work schedules.
• Conducting performance reviews and providing feedback.
• Identifying and addressing training needs for cleaning staff.
• Delivering induction and proficiency training.
• Managing time and attendance, including timesheets.

Service Delivery & Quality Control:

• Ensuring service level agreements are met.
• Monitoring work to ensure it meets quality standards.
• Inspecting work done by cleaners and providing feedback.
• Handling customer complaints and feedback.
• Maintaining records related to cleaning operations.

Operational & Administrative Tasks:

• Managing cleaning supplies and inventory.
• Reordering supplies when needed.
• Ensuring compliance with health, hygiene, and safety procedures.
• Overseeing the maintenance of cleaning equipment.
• Contributing to the development of work plans and procedures.
• Attending meetings and communicating relevant information to the team.