Guest Relations Officer cum Cashier

Responsibilities

• Welcome and greet guests professionally, provide a warm first impression, and ensure a positive dining experience throughout their visit
• Manage guest reservations, seating arrangements, waiting lists, and enquiries while coordinating with the service team to ensure smooth guest flow
• Handle guest feedback, requests, and concerns professionally, providing appropriate solutions and escalating issues to management when required
• Perform cashier duties including operating the POS system, processing payments accurately through cash, card, and digital payment methods, issuing receipts, maintaining transaction records, and ensuring proper cash handling procedures
• Assist guests with menu enquiries, promotions, takeaway requests, and other service-related matters while delivering attentive and efficient customer service
• Maintain a clean and organized front counter and reception area, ensuring a welcoming environment for all guests
• Any other ad-hoc duties as assigned by the Company

Requirements

• Prior experience in a similar role is preferred
• Excellent customer service and communication skills
• Friendly, positive attitude and team-oriented mindset
• Service oriented and passionate working in F&B industry
• Able to work on weekends and public holidays
• Ability to work in a fast-paced environment

WhatsApp 91834574 for more information