Digital Strategists (12-month contract) #CloudComputing #NJH

Key responsibilities

Customer journey design and strategy (primary focus)

• Design customer journey frameworks across the awareness, consideration, conversion, and loyalty stages for flagship events

Development programs

• Develop next best action and next best content strategies that personalize customer experiences at scale

• Create customer-centric marketing strategies that match business objectives to customer needs at each funnel stage

• Define journey progression metrics and success criteria with the CX analytics team

• Build journey frameworks that can be reused and scaled across programs

Cross-functional leadership and collaboration

• Work with Journey Architects to confirm technical feasibility and successful AEP implementation

• Work closely with the Technical Architecture & Analytics (TAA) and Analytics teams on data requirements and measurement frameworks

• Coordinate campaign execution with the Channel Teams (Email, Paid Media, Search, Social Media, Site Merchandising) and Marketing Platform Operations (MPO)

• Present journey strategies, frameworks, and results to stakeholders

Strategic planning and optimization

• Develop a shared foundations approach that makes customer journeys more efficient and consistent

• Analyze journey performance and find optimization opportunities

• Stay current on industry best practices in customer experience, personalization, and journey orchestration

• Help shape IDC's customer-centric marketing approach

Requirement

- Degree in any discipline with min. 6 years of Digital Marketing experience in a Technology / Cloud Industry

- Strong in Data analytics, is Data Driven, able to support recommendation with relevant data

- Able to read data and dashboard, and write reports with the analysis / research findings

- Familiar with tools like Figma and Channel Activation and able to justify your channel recommendations with relevant data

- Familair with AEP platforms; or well verse in Customer Experience related tools

- Possess presentation, writing and communication skills

What we offer

- 12 month contract with possibility to permanent conversion

- Exposure & learning in top firm for Cloud Computing Industry

- Raffles Place MRT location, with some flexibility in work arrangement

- 9am to 6pm, Monday to Friday

Interest applicants, pls email updated resume to Sign in to view email

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599