Customer Service Officer | Changi | 4 Days | Up To $2.1K - 4461

Customer Service Officer

Salary: Basic Salary $1400 - $1600 + Incentive Allowance $500

Working Days: 12 hours shift, 4 days work week, work 2 days and rest 2 days

Working Hours: Fixed shift (10am - 10pm OR 10pm - 10am)

Location: Changi

Job Scope

Counter Duties

• Handle all duties required at the counter, including end-to-end fulfilment for departure and/or arrival orders.
• Receive and process orders accurately and timely on Warehouse Management System (WMS). Perform thorough check on item description, quantity and customer information.
• Monitor order status and coordinate with merchants and runners to ensure timely fulfilment of orders.
• Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts e.g. PWP, GWP, coupons and report discrepancies promptly.
• Assist with company Rewards membership enquiries, redemptions, and other marketing campaign giveaways as stipulated by CAG. Attend to customers’ enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services etc.).
• Ensure compliance with SOPs and service standards.

Runner Duties

• Responsible for the transfer, delivery and/or collection of items within terminals (counters, merchants, and NT backroom), ensuring orders are correct and quality checks are performed.

Checker Duties

• Pick, pack and organize items for pick-up or delivery, ensuring accuracy and timeliness of orders

Other Duties

• Perform housekeeping duties and always ensure cleanliness of the counter and backroom.
• Assist with any other duties as assigned by management

Requirements

• Minimum N level with 3 credits
• At least 1 year of experience in logistic/warehousing, retail/ customer service, hospitality industry.

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279