Clinic Executive

Job Summary

As a Clinic Executive, you will oversee daily clinic operations, ensuring excellent patient care, operational efficiency, and team performance while driving continuous improvements and compliance.

Responsibilities

• Lead and supervise daily clinic operations to ensure smooth workflow and high service standards
• Manage, coach, and develop Dental Surgery Assistants and Front Desk staff to enhance team capabilities and performance
• Deliver exceptional customer service by monitoring patient satisfaction and addressing concerns promptly
• Monitor clinic productivity and appointment flow to optimize operational efficiency
• Ensure strict compliance with MOH regulations, infection control protocols, and clinic SOPs to maintain safety and quality standards
• Manage staff scheduling, attendance, and leave planning to maintain adequate coverage
• Conduct regular staff training, coaching sessions, and performance reviews to support professional growth
• Oversee inventory management by tracking stock levels and coordinating timely replenishment
• Handle patient feedback professionally and resolve service-related issues to uphold clinic reputation
• Collaborate closely with dentists and headquarters to meet operational and business goals
• Maintain accurate clinic records and submit required operational reports on time
• Foster a positive, collaborative, and high-performing team culture that supports continuous improvement

Requirements

• Minimum 2 years of experience in a dental or healthcare environment.
• At least 1 year of supervisory or leadership experience preferred.
• Strong leadership, communication, and interpersonal skills.
• Excellent organisational and problem-solving abilities.
• Customer-focused with a proactive mindset.
• Comfortable using clinic management software and Microsoft Office.
• Able to work independently while collaborating effectively with the team.