Restaurant Systems Specialist

Responsibilities

• Set-up, configure and maintain POS software, QR ordering apps according to business needs, system requirements, and operational workflows
• Configure our digital menus so guests can easily and accurately filter for Vegan, Jain, Gluten-Free, and other dietary preferences
• Manage price changes, menu updates, product configurations, and other system amendments based on authorized user requests.
• Optimize Kitchen Display Systems (KDS) for efficient order routing
• Set up automated inventory tracking for fresh produce
• Train floor and kitchen staff on software use
• Build backup plans to prevent downtime during busy shifts.
• Build simple dashboards to help us track sales trends, menu margins, and ingredient waste.
• Liaise with software providers, hardware suppliers, and third-party vendors to resolve technical issues and coordinate system enhancements.
• Maintain IT documentation, system configurations, troubleshooting records, and support procedures.

Requirements

• Proven experience as an IT Consultant or Technical Consultant in F&B industry.
• Experience in POS system support, retail or F&B technology, application support operations is preferred.
• Strong understanding of APIs, database management, and cloud-based software system
• Excellent problem-solving, analytical, and troubleshooting skills.
• Good understanding of the plant-based, vegetarian food industry is highly advantageous.
• Able to prioritize and manage multiple tasks independently as well as within a team.
• Willingness to provide after-hours or weekends and public holidays if necessary