Logistics / Customer Service Officer

Industry: Logistics

MNC Environment

Permanent role (AWS Guaranteed + Variable Bonus + Sign-on Bonus)

Responsibilities

• Ensure customer’s orders are processed in a timely and accurately manner
• Ensure reports are submitted on a timely to established customer’s schedules
• Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
• Liaise and update customer closely to resolve customer orders or shipments related issues

Cycle Count

• Initial cycle count as per schedule
• Ensure proper keeping of cycle count sheet for audit trail purpose
• Be responsible in reconciling all stock discrepancies

Others

• Inventory Management for Customer’s WMS system
• Ensure all billings are done timely & accurately with all necessary supporting documents
• Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
• Maintain and ensure safe keeping and traceability of relevant customer’s document / records
• Capture and update on all CSD KPI measurement, orders management, and orders’ turnaround time metrics etc.
• Collate and compute the monthly KPI report
• Achieve & maintain consistent KPI, make suggestions to improve when necessary

Requirements

• Preferably Diploma in Logistics or Business Admin
• Customer Service Orientated and team player
• Product and System knowledge & MS Office Skills

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

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People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 69509747

EA License Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz