Member Relations Executive

Responsibilities

• Ensure the smooth day-to-day operations of the reception in accordance with the Club's SOPs and service standards.
• Attend to members' enquiries and provide accurate information and assistance in a professional and timely manner.
• Handle members' feedback and complaints, coordinating with relevant departments to ensure timely follow-up and resolution.
• Assist members with dining reservations, event bookings and general Club enquiries.
• Maintain and update members' records, including processing absent membership and reinstatement applications.
• Coordinate monthly Members' Connect Night and other member engagement activities.
• Build rapport with members, understand their needs and provide personalised service to enhance their Club experience.
• Promote the Club's programmes, activities and events to encourage member participation.
• Assist with administrative duties and other member relations initiatives as required.
• Perform any other duties as assigned.

Requirements

• Diploma in Hospitality Management, Business Administration or a related discipline.
• Minimum 3 years' relevant experience in member relations, front office, customer service or hospitality.
• Customer-oriented with a pleasant personality and a proactive approach to work.
• Good interpersonal and communication skills, with the ability to interact confidently with members and guests.
• Experience interacting with expatriates or working in a private club or hospitality environment will be an advantage.
• Excellent command of spoken and written English.
• Good organisational and administrative skills, with attention to detail.
• Able to work rotating shifts, weekends and public holidays.

Enjoy a wide range of benefits when you join our vibrant team:

• Flexible benefits up to $1000.00
• 13-month AWS and performance bonus
• Healthcare coverage
• Comprehensive leave schemes
• Transport to/from Sixth Avenue MRT
• Duty meals

We regret that only shortlisted candidates will be notified.