Claims Manager (Accident & Motor Claims)

Job Description & Requirements

Job Summary

As Claims Manager, the core responsibilities will include but not be limited

1. Vehicle Claims Management

Handle and manage all matters related to vehicle accident and insurance claims.

Liaise with insurers, third-party assessors, and legal representatives where necessary.

Manage claims from both company and customer perspectives.

2. Claims Investigation

Conduct thorough investigations into all major and/or disputed claims.

Review incident reports, CCTV footage, driver statements, and other evidence.

Establish facts and determine liability with accuracy and professionalism.

3. Process Review and Enhancement

Review existing claims handling workflows and SOPs.

Identify inefficiencies and propose improvements to enhance effectiveness and reduce cost.

Digitize or automate elements of the claims process where appropriate.

4. Training and Education

Conduct briefings or workshops for frontline supervisors, drivers, andblue-collar staff to help them understand accident protocol, processes and preventive measures.

5. Stakeholder Management

Work closely with senior management, heads of department, frontline managers, and the workshop team to ensure timely and effective

Provide regular update son complex cases and participate in internal reviews or post-incident meetings.