Customer Service Officer

Key Responsibilities

· Prepare sales orders, delivery orders, invoices, and other relevant documentation accurately and efficiently.

· Generate sales quotations as assigned by the salesperson.

· Provide prompt, professional customer service and respond to inquiries across various communication channels (e.g., phone, email, messaging platforms).

· Ensure timely and accurate execution of customer orders, coordinating closely with relevant departments.

· Liaise with internal teams such as logistics, warehouse, and finance to fulfil order requests and resolve any operational issues.

· Build and maintain strong relationships with customers by offering reliable sales support and accurate product information.

· Handle and resolve customer feedback and complaints effectively, ensuring customer satisfaction and service recovery.

· Generate monthly customer statements and monitor payment status, following up as necessary.

· Perform other ad-hoc tasks and duties as assigned by the department head or management.

Interpersonal and Soft skills

· Problem-Solving Skills

· Communication Skills

· Time Management

· Attention to Detail

· Teamwork and Collaboration

· Emotional Intelligence

· Positive Attitude

· Able to multitask and work under pressure in a fast-paced environment.

· Willingness to work extended hours

Qualifications

· Minimum O-Level or equivalent; diploma preferred

· Higher qualifications (e.g., Degree) are a plus

· 2+ years of customer service experience in food, retail, or wholesale trade

· Proficient in MS Office; experience with ERP systems like Microsoft Dynamics (Navision) is a plus

· Must be proficient in Mandarin (spoken and written) to communicate with Mandarin-speaking customers

The company will relocate to Loyang at the end of this year