Assistant Manager () - Engagement and Partnerships Division(Service Excellence)

Location: College Road

Job title : Assistant Manager (Temp) - Engagement and Partnerships Division(Service Excellence)

Contract Period: 1 July 2026 to 1 July 2027

• (Temporary engagement is capped at 1 year)
• Temporary staff who have worked for 3 months or more are entitled to staff benefits.

Salary:$18.50 per hour (Degree holder – Assistant Manager grade)

Working Hours:

• Mondays to Thursdays: 8.30am to 6.00pm
• Fridays: 8.30am to 5.30pm
• (Inclusive of 1-hour lunch break)

Job Scope

• Handle enquiries and assess appeals from citizens regarding government schemes, ensuring fair and thorough evaluation of each case
• Liaise with various public agencies to gather necessary information, coordinate responses, and address citizens' needs effectively
• Collaborate with team members to identify opportunities for process improvements and system enhancements that improve service delivery
• Manage complex cases requiring detailed analysis and coordination across multiple stakeholders
• Work on projects involving a new CRM system and AI, with a focus on data analysis and retrieval-augmented generation (RAG) implementation
• Conduct data analytics on quality service management queries from the public
• Other administrative tasks as required

• Relevant experience in case management, customer service, or public sector administration with focus on citizen engagement and appeals processing
• Experience in liaising with public agencies and managing multi-stakeholder coordination
• Experience in process improvement initiatives and system enhancement projects
• Communicates effectively, both in writing and speaking
• Works independently and manages priorities effectively
• Adaptable and resourceful in handling different tasks and challenges
• Analytical mindset with attention to detail
• Proactive in problem-solving with willingness to learn and apply new skills
• Basic Python programming skills required
• Some experience with regular expressions for text cleaning, pattern matching, and data extraction from unstructured text
• Some experience in reporting metrics, generating performance reports, or presenting data insights to stakeholdersIf you meet the requirements, please submit your resume directly to ***email_hidden***
• EA License No: 96C4864 Reg. No.: R1106922 Goh Khar Keow