Quality Management Executive (Healthcare)

Job Responsibilities:

• Support quality management and patient safety initiatives across the organisation
• Manage incidents, customer feedback, and complaints, and follow up on corrective actions
• Monitor quality indicators and prepare reports for management review
• Identify risks and support implementation of quality improvement initiatives
• Collaborate with departments to improve healthcare processes and service standards
• Support compliance with regulatory requirements and certification standards
• Assist in development, implementation, and review of policies and procedures
• Maintain proper documentation and serve as document controller for organisational records
• Track and manage external correspondences and regulatory submissions
• Support audits, training activities, and risk management initiatives
• Participate in process reviews and continuous improvement projects
• Perform other duties as assigned

Requirements:

• Minimum 3 years of relevant experience in quality management
• Knowledge in quality assurance, quality improvement, patient safety, or data protection
• Proficient in Microsoft Office applications including Word, Excel, and PowerPoint
• Strong analytical, organisational, and problem-solving skills
• Good communication and stakeholder management abilities

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Jenalyn Ooi Huai Sian (R1765551)

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