Customer Service Specialist (6-month contract)

Aleta Planet is hiring!Customer Service Specialist (6-month contract)

Aleta Planet is hiring a Customer Service Specialist (6-month contract) to join our Customer Success team from mid-November 2026 and help us deliver a great experience for our new product launch.

About Aleta Planet

Aleta Planet is an account and card issuing/payments company. Founded in Singapore in 2014, Aleta Planet is an award-winning global payments solution provider that simplifies online, cross-border and multi-currency transactions safely, securely and efficiently.

About the role

Aleta Planet is a fun, dynamic and collaborative team gearing up for an exciting new product launch. Our Aleta chatbot resolves most customer questions at first contact, and our Customer Success team steps in when someone needs a human touch.

You will take on those escalated chats and email tickets, solving what the bot can't and feeding what you learn back to the team.

This is a great first step into customer service. You will learn about the product, the tools and the craft of resolving problems well, alongside a Customer Success team that wants you to do well.

What you'll do

• Pick up escalated chats and tickets from customers who need more help than the Aleta chatbot can give, by chat and email only, in line with our service standards

• Resolve issues such as product questions, changes and account queries, and escalate complex cases to the right teammate

• Log every interaction accurately in our support tools and keep case notes clear and up to date

• Spot recurring questions and pain points, and share them with Customer Success and Product so we can fix them at the source

• Help build and improve FAQs, help articles and response templates and Aleta chatbot answers as we learn from the launch

• Support launch-week activities, including monitoring queues and helping the team manage peaks in volume

• Take part in team huddles, training sessions and feedback reviews

Who you are

No prior customer service experience is needed. We are looking for attitude and curiosity over a long CV. Current students, fresh graduates, interns and career switchers are all welcome.

You will thrive here if you

• Communicate clearly and warmly in written English, as this role is chat and email only

• Stay calm and patient with frustrated or confused customers

• Pick up new tools and product knowledge quickly

• Pay attention to detail, especially when logging cases

• Enjoy working in a team and asking for help when you need it

• Can commit to the 6-month contract period starting mid-November 2026

• Are keen to join an exciting product launch and learn fast

Nice to have

• Written Mandarin

• Interest in technology products, chatbots or AI-assisted customer support

• Any experience in retail, F&B, hospitality, school projects or volunteering where you served people directly

• Familiarity with help desk or CRM tools

What you'll get

• Hands-on training in our product, tools and customer service best practice, so you can start without prior experience

• A fun, dynamic and collaborative team that shares knowledge and celebrates wins together

• A front-row seat to a real product launch, with visible impact from your first weeks

• A buddy and regular feedback from the Customer Success team

• A reference and a portfolio of real customer service experience to take into your next role

How to apply

• Send your resume or a short note on why customer service and the Aleta Planet launch excite you to [Sign in to view email]. Include your earliest available start date. Shortlisted candidates will be invited to a short chat with the Customer Success team.