IT Operations Engineer (L2)

End-User & Desktop Support

• Provide Level 1 and Level 2 technical support for laptops, desktops, mobile devices, andperipherals.
• Configure,deploy, and troubleshoot Windows systems.
• Install,configure, and support printers, scanners, and related hardware.
• Setup and troubleshoot mobile devices (iOS and Android)

Conference Support

• Supportand configure, and maintain conference room Audio/Visual systems, includingvideo conferencing hardware.
• Support collaboration and communication services including video conferencing systems (Zoom, Teams, Skype).
• Provide on-site and remote assistance for executive meetings, town halls, and hybrid conferences to ensure seamless A/V performance.

Software & Application Support

• Configure,support, and troubleshoot in-house applications and software systems.
• Provide support for common productivity tools, including Microsoft Office andOutlook.
• Diagnoseand resolve email and mail-flow issues, including Outlook configurationand mailbox access problems.
• Assistusers with application issues, updates, and usage guidance.

Infrastructure & Server Room Support

• Performbasic server room maintenance, including equipment checks, cablemanagement, and troubleshooting.
• Assistwith monitoring and first-line troubleshooting of servers, switches, andnetwork equipment.
• Escalatecomplex infrastructure issues to senior engineers or external vendors whererequired.

IT Operations & Support Processes

• Log, track, and resolve incidents and service requests using a ticketing system.
• Follow IT support procedures, SLAs, and security best practices.
• Maintain accurate documentation for systems, configurations, and known issues.
• Assistwith onboarding and offboarding of staff, including account setup and equipment preparation.

Requirements

• Possess a college diploma or bachelor’s degree in computer science or a related field, minimum 5 years of relevant work experience.
• Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.).
• Familiar with the management and maintenance ofActive Directory, DNS, DHCP, and shared file servers
• Good experience of networking concepts (LAN/WAN, TCP/IP), ability to support Office Network, Shared Drive, Wireless, and VPN connectivity
• Fundamental knowledge virtualization technologies (e.g., VMware)
• Experience with backup procedures and basic data recovery support.
• Familiarity with endpoint security, and patching processes.
• Hands-on experience with meeting and conference room technologies.
• Ability to work with vendors and service providers for issue resolution and equipment support.
• Strong teamplayer who works well with others across technical and non-technical teams.

HOW TO APPLY

Interested applicants, kindly send your resume in MS WORD format to ***email_hidden*** or please click on “Apply Now” and provide the below details in your resume.

1. Reasons for leaving ALL your employment
2. Current and/or last drawn monthly salary (please provide breakdown)
3. Expected monthly salary
4. Availability

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Career International - FOS Pte Ltd

EA License No: 14C6926

EA Personnel: Foong Mei Qi

EA Personnel Reg No: R22106936