Spare Parts Sales Coordinator

[Job ID: 1611958]

Responsibilities

• Prepare accurate and timely quotations for generator spare parts based on customer and distributor requests
• Process sales orders in SAP/ERP, and end-to-end tracking through delivery
• Monitor order status, backorders, and delivery timelines; follow up on delays.
• Coordinate with supply chain and logistics teams to ensure timely shipment and delivery
• Act as key contact for distributor enquiries on parts availability, pricing, and deliver
• Support distributors in identifying correct spare parts using parts manuals, BOMs, and technical documentation
• Provide advice on lead times, alternatives, and superseded parts
• Maintain parts pricing structures, discounting, and quotation consistency; support SAP price updates.
• Work with sales managers on competitive pricing strategies and margin control
• Liaise with service and engineering teams to validate part numbers and application suitability
• Support service, maintenance, overhaul, repair, and retrofit projects with accurate parts lists
• Monitor spare parts demand trends and support inventory planning for key distributors
• Coordinate with warehouse teams on stock allocation and urgent parts requests
• Track parts sales performance, backlog, and order fulfilment KPIs
• Prepare regular reports on parts sales, quotation conversion rates, and service support activities
• Highlight risks (e.g., stock shortages, delays) and propose corrective actions

Requirements

• 2–5 years of experience in parts sales, aftermarket support, or customer service, preferably within genset, heavy equipment, or industrial engine environments
• Strong understanding of spare parts identification, parts manuals, BOMs, and technical documentation
• Proficiency in SAP or ERP systems for order processing, pricing, and inventory management

Advantages

• Prior spare parts experience with engine manufacturers
• Familiarity with generator systems
• Experience working with distributors across regional markets

To Apply, please kindly email your updated resume to ***email_hidden***

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EA Personnel Name: Yip Yan Wen, Esther

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