Supervisor / Manager | Customer Service

Join us if you are passionate and have prior working experience in tourism / art institutions / customer service!

Job scope

• Manage daily operations across two museum sites and ensure smooth visitor experience.
• Resolve operational or technical issues and escalate when needed.
• Lead and support a team of 10 - 40 associates, including training, coaching, and handling performance matters.
• Plan monthly deployment schedules and arrange manpower replacements when required.
• Handle visitor enquiries, feedback, and email correspondence professionally.
• Guide associates in conducting tours and visitor programmes.
• Work with internal teams, vendors, and partners to support operations.
• Prepare and submit monthly revenue reports.

Requirements

• Strong interpersonal skills, preferably bilingual
• Proficient in Microsoft Office, Point of Sale Systems, and digital technologies
• Experience in handling various payment modes
• 2 years of front line/ customer service experience, preferably in hospitality
• Skilled in service delivery, problem resolution, and service recovery
• Good telephone etiquette and communication skills
• Flexible in customer interactions in a front-facing role
• Willingness to work on weekends and public holidays

Working Hours: 9:30am to 7:30pm daily (Fridays till 9:00pm)

Working Days: 5 days/ week (Including weekends & PH)

Various Museums available: Walking distance from City Hall, Raffles Place, Bras Basah, Bugis MRT

Compensation: Gross up to $3000

*Salary will commensurate with experience*

** Interested individuals, please click APPLY button or send your resume to ***email_hidden***

*We regret to inform that only shortlisted candidates will be notified.

EA License No: 91C2918

EA Personnel No: R22105888

EA Personnel Name: Wong Zhi Cheng