After Sales Support Executive (Automotive)

Responsibilities

• Support Aftersales financial performance through reporting and data analysis, identifying profitability trends, opportunities, and potential risks.
• Prepare monthly performance reports, quarterly forecasts, and annual budgets with clear analysis and assumptions.
• Monitor and track Aftersales KPIs, including revenue, forecasting accuracy, upselling performance, retention, throughput, parts sales, and labour performance.
• Provide operational support to service centres, including system‑related issues, package clarification and setup, initiative provisioning, and troubleshooting.
• Coordinate with operations teams to support debtor ageing and collections, working closely with Finance to resolve outstanding issues.
• Represent Aftersales and participate in tender and procurement exercises, ensuring compliance with company regulations, governance standards, and cost‑efficiency objectives.
• Support innovation, digitalisation, and system implementation initiatives to enhance operational efficiency and long‑term sustainability.
• Work closely with Digital Transformation teams on system implementations and User Acceptance Testing (UAT).
• Manage and prepare monthly incentive and commission payouts, ensuring accuracy and timely submission.
• Stay up to date with Procurement Policies & Authorities (GPPA) to ensure full compliance.
• Support Aftersales‑related events and ad‑hoc projects when required

Requirements

• 2-3 years of relevant working experience, preferably in operations, reporting, finance support, or aftersales‑related roles.
• Strong proficiency in Microsoft Excel and PowerPoint, with good presentation skills.
• High level of interpersonal and stakeholder‑management skills, able to work effectively with cross‑functional teams.
• Strategic and analytical mindset with a strong focus on continuous improvement.
• Detail‑oriented, proactive, and capable of managing multiple priorities in a dynamic environment.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

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People Profilers Pte Ltd

Tel : 6950 9753

EA Registration Number: R1111375

EA licence number 02C4944

EA Personnel: Lee Hui En Ashley