Patient Experience & Service Quality Executive

Job Advert

We are looking for a dynamic and people-oriented individual to join a healthcare institution’s Quality Service team on a 9-month contract basis. This role will support patient engagement and service excellence initiatives, while working closely with various stakeholders to enhance overall patient experience.

Key Responsibilities:

• Manage and follow up on patient/service-related feedback to ensure timely resolution
• Support hospital-wide service quality initiatives, programmes and improvement projects
• Coordinate surveys, focus group discussions, engagement activities and events
• Track service satisfaction trends and assist in preparing dashboards and reports
• Analyse feedback patterns and support presentations for management discussions
• Work closely with internal stakeholders to drive service culture and patient-centric improvements

Requirements:

• Bachelor’s Degree in Marketing, Communications, Psychology, Business or related disciplines
• Preferably with experience in service quality, customer experience, communications or healthcare operations
• Strong communication and stakeholder management skills
• Organised, proactive and able to manage multiple tasks in a fast-paced environment
• Comfortable handling data, reports and coordination work
• Experience with data analytics/dashboard reporting will be an advantage

Contract Duration: 9 Months

Suitable for candidates who enjoy stakeholder engagement, service improvement work and meaningful projects within the healthcare sector.

Ms. Alicia Cheong, Recruit Express Pte Ltd (Healthcare)

Email: ***email_hidden***

(We regret that only shortlisted candidates will be notified.)

EA Personnel: Alicia Cheong Ling Wei

CEI No.: R1104785

Recruit Express Pte Ltd, EA License No.: 99C4599