Customer Service Representative (Tech)

Job Scope

• Welcome and assist walk-in drivers and delivery partners through the sign-up and onboarding process
• Collect, verify, and validate customer documents in line with KYC/AML and internal compliance standards
• Create and process accounts using CRM and onboarding systems
• Clearly explain product features, eligibility requirements, fees, and terms
• Manage queues and appointment slots to maintain target waiting times
• Escalate system issues, exceptions, or risk flags to the appropriate stakeholders
• Maintain accurate daily logs, records, and audit-ready documentation

Requirements

• Previous experience in an administrative/customer service role
• Strong attention to detail with a focus on getting information right the first time
• Comfortable using computers, smartphones, and CRM/onboarding platforms
• Excellent communication/document management skills
• Independent & disciplined, able to work under minimal supervision.

Next Step

• Interested candidates click apply here or contact Isaac at wa.me/9639 6071 or ***email_hidden***
• Only shortlisted candidates will be contacted

Direct Line: +65 6697 7884

EA License No: 91C2918

Personnel Registration Number: R24123927