Sr Business Support Specialist (Customer Service/ 3PL)

Industry: Logistics

Conducive Working Environment

Location: West

Responsibilities

Customer & Order Management

• Process customer orders accurately and on time.
• Handle customer enquiries, complaints, and service issues.
• Maintain good relationships with customers and attend regular customer calls/meetings.
• Ensure service levels (SLA/KPI) are met and reported.

Team & Daily Operations

• Guide and support Customer Service Assistants (CSAs).
• Provide on-the-job training and daily work guidance.
• Monitor daily service performance and address issues early.

Reporting & Documentation

• Prepare daily and monthly reports (e.g. customer KPIs, operational logs).
• Ensure correct logistics documentation (e.g. booking, Dangerous Goods, COO, LC).
• Submit reports and documents within agreed timelines.

Process & Compliance

• Identify service or process gaps and suggest improvements.
• Ensure compliance with warehouse safety rules and company procedures.
• Support audits, permits, billing checks, and inventory-related task

Requirements

• Diploma in Logistics, Supply Chain Management, Business Administration, or equivalent.
• 2–3 years of relevant experience in logistics, warehousing, or supply chain operations.
• Familiar with customer service operations in a warehouse or logistics setting.

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed

Word format

to ***email_hidden***

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 69509747

EA License Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz