Head of Sales & Operations (Retail)

[Job ID: 1417229]

Responsibilities

• Provide strategic leadership to Area Clinic Managers and clinic teams, fostering high performance and accountability.
• Develop and execute sales and operational strategies to achieve revenue targets, increase patient acquisition, and improve retention.
• Identify growth opportunities, service diversification, and strategic partnerships to expand market presence.
• Act as liaison between clinics and cross-functional teams, delivering data-driven insights and recommendations.
• Collaborate with internal teams to align priorities and ensure seamless execution of initiatives.
• Oversee planning and execution of new clinic openings and renovation projects within budget and timelines.
• Drive continuous improvement in operational processes and implement best practices across all locations.
• Monitor and analyse KPIs for sales, operations, patient satisfaction, and cost efficiency to inform decisions.
• Implement cost optimisation strategies without compromising quality or patient experience.
• Ensure compliance with regulatory standards across all clinic operations.
• Champion patient-centric culture and oversee customer service team to deliver exceptional experiences.
• Develop strategies to improve patient feedback mechanisms and enhance service delivery.
• Mentor and guide sales and operations teams, fostering professional growth and leadership capabilities.
• Collaborate with clinic teams to ensure smooth daily operations and effective communication.
• Contribute to organisational strategy and lead special projects as assigned by senior leadership.

Requirements

• Minimum 10 years of progressive experience in sales and operations leadership roles with proven impact.
• Strong ability to develop and execute strategic plans while managing tactical details.
• Demonstrated success in driving sales growth, operational efficiency, and customer satisfaction.
• Experience managing P&L responsibilities and understanding financial performance metrics.
• Experience in clinic openings or expansions is highly desirable.
• Bachelor’s degree in Business Administration, Healthcare Management, or related field preferred.

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We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771